Your Right to Cancel Orders

VERIDIA CREST PRIVATE LIMITED (“we,” “our,” and “us”), the visionaries behind Everbloom, strive to ensure a delightful and hassle-free experience for our users (“you” and “your”). We understand that sometimes plans change, and you may need to cancel an order. Orders can be canceled before they are processed for shipping, ensuring no unnecessary charges. Once the cancellation request is submitted, we will confirm its status promptly. Any payment associated with the canceled order will be refunded as per our guidelines. Our goal is to make the cancellation process hassle-free and customer-focused.

Conditions for Cancellation

Timing Matters : Cancellations are possible only before the shipping process begins. 
Custom Orders : Certain personalized or customized items may not be eligible for cancellation. 
Payment Status : Orders with pending payment issues may be automatically canceled. 
Bundled Items : Cancelling a bundled offer may affect associated discounts or promotions. 
Approval Process : Cancellation requests are subject to verification for eligibility.

How to Request a Cancellation

Initiating a cancellation is simple and convenient through our support channels or account dashboard. Clearly specify the order details to help us process your request quickly. Once verified, we will update you on the status of your cancellation. If your request is approved, any associated charges will be refunded based on the original payment method. Our team is here to assist with any questions or clarifications during this process.

Refunds After Cancellation

We ensure refunds for canceled orders are processed efficiently. The refunded amount will reflect in your original payment method as per standard timelines. If additional details are required for the refund, our team will contact you promptly. Please note that fees related to expedited shipping or special handling may not be refundable. We are committed to providing a fair and transparent refund process.

Exceptions to Cancellation Requests

Certain orders may not be eligible for cancellation due to specific circumstances. For example, once an order is prepared for shipping, it cannot be stopped. Customized or made-to-order items may also be excluded from cancellation policies. In such cases, you will be informed of the options available, such as exchanges or returns. Our policy aims to balance flexibility for customers with practical limitations.

Improving Your Cancellation Experience

We continuously refine our cancellation process to make it user-friendly and transparent. Feedback from our customers is invaluable in helping us address potential challenges. By streamlining communication and verification steps, we aim to reduce wait times for cancellation confirmations. Your experience is important to us, and we encourage you to share suggestions for further improvement. Our commitment is to provide a smooth and hassle-free cancellation process for all customers.